Help

 
How long does delivery take?
We send orders out as quickly as possible. This is normally within two working day of receipt.  Orders are sent using Royal Mail first class in the UK and air mail for other countries. To ensure the fastest possible delivery, please see our Delivery Options page.  
 
What payment methods do you accept?
We accept MasterCard, Visa, Visa Electron, Switch/Maestro, Solo and Delta cards.  We also accept payment via PayPal.
 
Is it safe to give my card details online?
Online credit/debit card payments are collected using 128+ bit SSL encryption.  Our entire checkout process is secured by SSL.  The security of this area is indicated by the presence of a locked padlock at the top or bottom of your browser.
 
Is postage and packaging free? 
Yes, for UK customers this is free. All UK orders will be sent by first class post free of charge unless requested otherwise.  Orders to countries outside of the UK will be charged a small amount of shipping.  This will be calculated by the shopping basket depending on the products ordered.  
 
What is your privacy policy?
We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998).
 
We collect information about you to enable us to process your order (including to communicate with you regarding any order you might have placed). We will never reveal your information to any third parties.
 
We send an automatic confirmation of each order by email. We will not e-mail you at any other time unless there is a problem with your order, or you have agreed that we can do so, for example have signed up to our news letter.
 
The only information we will collect about you will be that given by you at the time of ordering/joining as a member. We will never collect sensitive information about you without your explicit consent.
 
The information we hold will be accurate and up to date.  You can check the information that we hold about you by contacting us. If you find any inaccuracies we will delete or correct them promptly.
 
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
 
We will not transfer your information either inside or outside the EEA (European Economic Area).
 
We will not reveal your details to a third party for any purpose.
 
How will the payment appear on my card Statement?
On your card statement, our payment will appear as Warton Products. This is because The Keepsake Store is a trading name of Warton Products.
 
How would you contact me in the event of a problem?
By email. If we need to contact you for any reason regarding your order we will email you between the hours of
9 to 5, Monday - Friday.
 
What if i have a complaint?
We are committed to providing the best possible customer service. Every effort is made to ensure that your shopping experience with us is efficient and professional.  However, there may be times when things go wrong.  If you have received damaged, faulty or incorrect goods, waited too long, or are dissatisfied with any other aspect of the service you have received from us or any aspect of our website, then please let us know.
 
You can email us at any time at the following address customercare@thekeepsakestore.co.uk or by filling out the contact form on our contact page
 
We will reply within 24 hours and will try our very best to resolve the problem wherever possible within 2 days. Your complaint will be dealt with sympathetically and confidentially.
The Keepsake Store is a ShopWiki.co.uk Approved Store